I always go to one of their stores with changes to my account, and any problems. I don’t know how much of their CS is outsourced, but regardless, the support by phone is indeed horrible. I see a lot of complaints regarding customer service, so thought I’d leave this little tip.
Learn more about 'Do Not Sell My Personal Information' options at. Find the nearest Comcast Service Center. Request a call back from an Xfinity representative. Find out your tech’s estimated time of arrival. 
Check the status, reschedule or cancel your service appointment. Set up your remote to control all of your entertainment. Use the Xfinity assistant to ask questions and get help. Check the connection status of your devices and get updates on service outages. Refresh your X1 TV box and troubleshoot your Xfinity devices. View or personalize your WiFi name and password. View information about your internet usage. View and edit your account information, such as your contact phone number, password and email address. Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox. 
Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay. DOWNLOAD XFINITY MOVIES TO MAC FOR WHEN THERES NO WIFI UPDATE
It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want. The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed.
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